380 Privacy Policy — Your Data Protection

380 takes the privacy of every Malaysian user seriously. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform.

This policy applies to all users of the 380 platform. Last updated: 2026.

1. Information We Collect

When you register and use the 380 platform, we collect several categories of information to ensure our services run safely and efficiently. The information collected includes:

Account Information

This includes your full name, date of birth, phone number, email address, and username provided during registration. This information is used to verify your identity and ensure only the legitimate account holder can access it.

Payment Information

380 processes all transactions in Malaysian Ringgit (MYR). We record transaction details including deposit and withdrawal amounts, payment methods used, and the time and date of each transaction. We do not store bank card numbers directly — payment data is processed through security-verified payment processors.

Device & Browser Data

We automatically collect technical information such as device type, operating system, browser version, IP address, time zone, and language settings. This data helps us optimise the user experience and identify any suspicious activity.

Usage Data

This includes pages visited, games played, active session duration, and in-platform clicks. Data is analysed in aggregate for service improvement and is not used to identify you individually.

2. How We Use Your Information

Information collected by 380 is used for specific and legitimate purposes. We do not use your data for any other purpose without your consent. The primary uses of this information are:

Verifies user identity and manages accounts securely.
Processes MYR deposit and withdrawal transactions accurately and promptly.
Send account-related notifications, transaction updates, and important service announcements.
Detect and prevent fraud, money laundering, and other unlawful activities.
Comply with legal requirements and regulations in force in Malaysia.
Improve the platform based on user behaviour and feedback.
Provide responsive customer support whenever you reach out to us.

380 will not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent.

3. Cookies & Tracking

The 380 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you access our website.

Types of Cookies Used

Session cookies: Used to maintain your login session while you are active. It is automatically deleted when you close your browser.
Preference cookies: Saves your language and time zone settings so the platform works correctly on every visit.
Security cookies: Helps identify unauthorised access attempts and keeps your account protected.
Analytics cookies: Collects anonymised usage data to help us understand platform usage patterns for improvement purposes.

You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the 380 platform.

4. Data Storage, Security & Sharing

Storage & Security

All 380 user data is stored on servers protected by industry-grade encryption. We employ the latest security protocols, including encryption of data both in transit and at rest. Access to user data is restricted to authorised personnel only and is subject to strict access control policies.

Your data will be retained for as long as your account remains active or as required for operational and legal compliance purposes. Once your account is closed, data will be kept for the period prescribed by applicable laws before being securely deleted.

Sharing with Third Parties

380 does not share users' personal information with third parties except in the following circumstances:

Verified payment processors facilitating secure MYR transactions.
Government authorities or law enforcement agencies when required under Malaysian law.
Technical service providers involved in platform operations, subject to strict confidentiality agreements.

All third parties working with 380 are required to comply with data protection standards equivalent to our own policy.

5. User Rights & Policy Updates

Your Rights as a User

As a 380 platform user in Malaysia, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification: If any information is inaccurate or out of date, you may request an update through your account settings or by contacting support.
Right to Erasure: You may request deletion of your personal data, subject to data retention requirements under Malaysian law. Requests will be processed within thirty working days.
Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.

Privacy Policy Updates

380 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or their registered email. The date of the latest update will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the updated Privacy Policy.

Contact Us

For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by 380, please contact our support team via email at [email protected]. You may also refer to the FAQ us for immediate answers to common questions.